Business Terms

These Business Terms apply if you apply to join Local First, are invited, or hold a listing. They should be read with the Terms & Conditions, Privacy Policy and Local First Standards.

In these terms, “you” means the business (including the person submitting the application). “Local First”, “we”, “us” and “our” means the operator of the platform.

Every listing starts with an application. Applications are reviewed against the applicable Local First standards. Acceptance is at the discretion of Local First. Submitting an application does not guarantee approval, a listing, or any particular display on the platform.

We may ask for further information before making a decision. We may also decline an application without being required to give detailed reasons, except where the law requires otherwise.

A listing is a decision by Local First, not an automatic right. If accepted, your profile may be shown in search results and on a dedicated page. Local First decides how listings are displayed, categorised and ordered. We do not sell ranking positions.

We may edit, hide, suspend or remove a listing as set out in these terms and the Terms & Conditions.

You are expected to meet the applicable Local First Standards. Assessment is a point-in-time review of the information available to us. It is not a guarantee of your future conduct or workmanship, and it is not an inspection of every job you later carry out.

What we look at can vary by trade and circumstance. We may review a listing after acceptance, including if a complaint is raised.

You are responsible for the accuracy and currency of information you submit — including name, contact details, services, coverage, credentials, photographs and any documents. If that information changes, you should tell us.

You must not submit false, incomplete or misleading information.

Contracts for work are between you and the customer. Local First is not a party to that contract unless we expressly say otherwise in writing. Local First is not your employer, and a listing does not create a partnership, agency or joint venture.

Quotations, pricing, invoices, deposits, cancellations and payment terms are agreed between you and the customer. Local First does not currently take payment for trade work through the platform.

You are responsible for the work you agree to carry out, including quality, timing, health and safety, and any aftercare. Local First does not perform, supervise or guarantee that work.

Where reviews are available, they are opinions of the people who write them. You must not submit fake or misleading reviews about your own business or a competitor. We may publish, hide or remove reviews, and we may give you a reasonable opportunity to respond.

If a customer raises a concern, you should deal with it professionally. Local First may look into complaints where they appear relevant to our standards. We are not a regulator, ombudsman or court, and we cannot award compensation or force you to complete or redo work. We may ask for information, invite a response, and review whether the listing should remain.

Local First may suspend, restrict, remove or decline a listing, including where:

• information is false, incomplete or misleading;
• applicable standards are not met;
• there is a pattern of serious complaints;
• the business is abusive, fraudulent, or misuses the platform;
• we reasonably consider the listing is no longer appropriate.

Application, invitation or previous acceptance does not create a right to remain listed.

You grant Local First a licence to use the information and materials you submit (including names, descriptions and photographs) for the purpose of operating and promoting the platform.

The Local First name, logo, website design and other platform materials belong to Local First or our licensors. You may not copy or adapt them without permission, except as allowed by law.

Local First does not currently charge a fee for applying. Any future paid features or listing fees will be described separately before they are offered. Paying a fee, if one is introduced, would not buy ranking positions or guaranteed acceptance.

We may update these Business Terms, the Standards, and how the platform works. The current version will be shown on this page with the date above.

These Business Terms are intended to be governed by the laws of England and Wales, and the courts of England and Wales are intended to have jurisdiction, subject to any mandatory rights that apply. This should be confirmed with a solicitor alongside the final company structure.

Questions about these Business Terms, an application or a listing can be sent to localfirsthq@gmail.com or by calling 0191 809 0775.